Frequently Asked Questions

1. What is an AI voice agent?

An AI voice agent is software powered by natural language processing (NLP) that can understand spoken requests and respond naturally. It can book appointments, answer questions, route calls, or escalate to a human when needed.

2. Can your AI system work 24/7?

Yes. The service runs around the clock, ensuring your business is always available to customers — even outside working hours, weekends, or holidays.

3. How does it handle missed calls?

There are no missed calls. Every call is answered, logged, transcribed, and routed correctly. This ensures you capture every enquiry and never lose an opportunity.

4. Can the system transfer calls to humans?

Yes. If a query requires empathy, expertise, or a decision outside the AI's scope, the call is escalated to a live agent instantly, without disrupting the caller experience.

5. What kind of tasks can the AI handle?

The AI can:

• Answer routine questions

• Schedule and reschedule appointments

• Capture and qualify leads

• Provide updates and reminders

• Route queries to the right department

• Update records in your CRM

• Generate reports from interactions

6. Will the AI sound robotic?

No. We customise the system to match your brand voice, with a choice of natural, human-like voices. Conversations are designed to feel authentic, friendly, and approachable.

7. What industries can use AI voice solutions?

Our solutions work across sectors including social housing, e-commerce, automotive, charities, healthcare, hospitality, and SMEs. Anywhere customer service and communication are vital, AI can add value.

8. What analytics do I receive?

You receive call logs, transcriptions, dashboards, and trend reports. These insights show call volumes, common issues, service performance, and opportunities for improvement.

9. Does it integrate with existing CRMs and systems?

Yes. Our AI integrates with popular platforms including CRMs, booking systems, telephony, and email, so data flows smoothly across your business without duplication.

10. Do I need special equipment or software?

No. The solution is cloud-based and works with your existing phone system and tools. You don't need to install hardware or complicated software.

11. What about data security?

All calls, recordings, and transcriptions are handled securely in compliance with GDPR. Data is encrypted and stored in line with industry standards.

12. Can it support multiple languages?

Yes. The AI supports multiple languages and regional accents, making it suitable for diverse customer bases.

13. How much control do I have over the AI's responses?

Full control. Scripts, FAQs, escalation triggers, and tone of voice are all customised during setup. We ensure the AI reflects your brand and meets your service expectations.

14. What if the AI doesn't understand a question?

If the AI encounters a request it cannot process, it will automatically escalate to a human agent or capture the query for follow-up, ensuring the customer is never left without support.

15. How do I get started?

We begin with a consultation to understand your business needs. From there, we design, integrate, and test your AI solution. You'll see a live demo before launch to ensure everything works as expected.